Machine Behavior
Alarms, unexpected machine behavior, alignment concerns, recovery issues and equipment-related production problems.
CNC Troubleshooting
Troubleshoot the Issue.Restore Stable Production.
Technical support for CNC machine, programming, tooling, setup and dimensional problems affecting day-to-day production.
Request Troubleshooting SupportTroubleshooting Scope
Start WithWhere the Problem Appears.
The visible symptom may come from more than one area, so the first step is identifying which parts of the process are most relevant to investigate.
Programming
CNC code, offsets, compensation, sequencing, toolpaths and control-side programming decisions.
Tooling
Tool selection, wear, feeds, speeds, instability and tooling-related process problems.
Workholding
Fixture rigidity, repeatability, part support, setup access and workholding-related variation.
Dimensional Problems
Use inspection results and process observations to help understand where dimensional variation may be coming from.
Production Reliability
Recurring stoppages, operator workarounds, unstable processes and issues that repeatedly interrupt production.
Troubleshooting Approach
Change Less.Learn More.
Effective troubleshooting depends on making changes that can be evaluated clearly.
Instead of adjusting several variables at once, the problem can be narrowed by reviewing evidence, testing likely causes and observing the result of each change.
This makes it easier to understand what is actually affecting the machine or process and avoid unnecessary adjustments elsewhere.
How Support Works
Observe.Test. Correct.
Describe the Symptoms
Start with what the machine or process is doing, when the issue occurs and how production is affected.
Review the Relevant Areas
Evaluate the machine, program, tooling, setup, workholding or inspection information related to the problem.
Test Likely Causes
Narrow the issue by testing the most relevant variables instead of changing multiple things at once.
Apply the Correction
Develop and test practical changes aimed at restoring stable, usable production.
Support Options
Remote Review orOn-Site Evaluation.
Some troubleshooting can begin with a remote review of the symptoms, machine information and available process data.
When direct observation is necessary, nationwide on-site support can be discussed based on the application and production issue.
Having a CNC Problem?
Start WithWhat You're Seeing.
Describe the machine, symptoms, production impact and anything that has already been tried. You do not need to diagnose the cause before reaching out.
Request Troubleshooting Support